tourism

Tourism manager

This course will be useful for those who:

  • plans to change the field of activity;
  • wants to work in the tourism industry;
  • are fond of geography and dream of turning their hobby into the main source of income;
  • plans to open their own travel agency;
  • travel a lot and want to know the “whole kitchen” of the travel business from the inside.

Training program

  • Tour operator and travel agency – main differences and responsibilities.
  • Scheme of interaction in tourism.
  • Basic concepts in tourism.
  • Classification of hotels, types of accommodation, types of food.
  • What is a tour package. The main components of a tour package.
  • Group, individual and GDS tours.
  • What is a CRM system and why is it needed.
  • Rules for maintaining a client base.
  • Tour selection on the websites of tour operators and in the CRM system.
  • Individual request for tour selection. Features of GDS tours.
  • Online booking through the CRM system and on the websites of major tour operators. What to look for when booking a tour. Booking tours without a tourist’s passport.
  • Pre-booking a tour on the tour operator’s website.
  • Application status: “Booked”; “Confirmed”; “Not confirmed”. Actions of the manager on booked requests.
  • Airline tickets. Scheduled and charter flights. How to book airline tickets for scheduled and charter flights. How to read airline tickets. Possible fares. Refusal/refund of tickets.
  • Establishing contact and identifying needs.
  • Oral presentation. Presentation in writing.
  • Working out objections.
  • How to conduct a dialog with tourists. Systems of “touches”.
  • Penalties for the booked tour.
  • Work with applications in the office of the TO.
  • Signing a contract with a tourist for tour services.
  • Electronic contract and additional agreement. Penalties for the tour. Issuance of documents.
  • The chain of tourist services. When is it possible to issue documents to a tourist for a trip. Where to get documents for a tour for tourists.
  • What to warn the tourist about at the time of issuing documents for the trip.
  • Ways to provide documents.